Problem is, if we don’t educate them before we train them, it could lead to problems. Think about how you learned to drive. You need knowledge of the laws and then the actual training of getting behind the wheel. Same can be said for learning about the birds and the bees–if the education part isn’t done effectively, the training could lead to undesirable results!

Mark Flores, director of ops for Chuck E. Cheese’s, uses the macaroni-and-cheese example to demonstrate the difference. We’ve all made mac & cheese plenty of times in our lives, but if we don’t follow the instructions exactly, we might get macaroni soup, crunchy macaroni, or something else other than what we intended. So how do we deliver education and training to ensure consistency?

Manuals. Boooooooooring! We do need documentation, but make it fun! Include tons of photos and minimal text so it’s more of a comic strip look. People are more likely to remember what they see versus what they read, so retention of information is better. Additionally, it’s easier to translate into other languages.

Videos. Better than reading for most employees, but they need to be short segments (3–5 minutes maximum) with tons of visual image changes. Our employees today are used to watching CNN with talking video, a crawler message along the bottom, and the weather forecast on the side–all while having four online chats with their friends. Long, drawn-out videos lose their attention quickly. Watch a segment and go practice what you learn. You can watch the next segment after that.

Online. Golden Corral, White Castle, Sea Island Shrimp House, Buffalo Wild Wings, and Chuck E. Cheese’s are all using or testing e-learning. Since it is self-paced, it goes at the speed of the learner. Be careful: As we’ve seen with e-books, it’s not too comfortable to read a book on a PC, so keep the text to a minimum. Review questions can be built in as a checkpoint for the learner to advance to the next section. Great way to replace video and print, but it’s still not “training.”

Tests. We all hate tests! To ensure consistency in tests, keep them simple and visual (use as many pictures as possible), and use multiple-choice, ordering, or true-false format to ensure consistency in grading. Most of our employees no longer take fill-in-the-blank or essay tests. Ensure they have the basics down. Do all your trainers actually grade tests the same way?

All the above forms of “training” are really just education, yet most managers think it’s training. We didn’t get our driver’s license after reading the book, watching the video, and passing a test–we had to demonstrate our skills to the authorities before we received permission to drive. Education is the necessary evil that must come first, though.

Do we follow the same format with our employees? Many companies do not–we just memorize a bunch of useless information the guest cares little about and then we’re ready. You need to be validated on the skills it takes to do the job and re-validated periodically in the future. Knowing the job and doing the job are two entirely different things–and the guest notices.

Skill Validation

Having the new employee demonstrate skills for a manager shows you two things: how good the trainer was, and that the employee can do the functions of the job. We all might think we have the same definition of “greet the guest” or “suggestive sell,” but when we see our employees in action, we find it’s all across the board. If we don’t coach them through the skill, they will simply do what they see at other restaurants (which often isn’t good). Conduct these validations every 90–180 days to keep standards top of mind.

People train people. Just because someone is a good employee doesn’t mean they will be a good trainer. The proper tools to educate will help, but the payoff is in the trainer demonstrating, coaching, and validating the skill of a new employee. To illustrate this point to your team, ask your trainers to train you on how to tie your shoes or put on a shirt. Act like you know nothing about it. Point being, it’s a simple task we can all do in our sleep–like ringing up orders or making burgers–but it’s incredibly hard to train someone else how to do it.

To manage the key to maximizing your study time as efficiently and effectively as possible. Because we have more time for the use of a day, it is important to plan, manage how this important resource. Make the most of your time to learn, as we dedicated to your days. Be the travel time, shortening productive while in the queue or commuting, and the marking of time and specific days for shopping can all help to maximize your time and allow you more time to study. Set your goals and create a calendar to help you to work your goals.

1 – Development of a schedule and hold

The work of the class schedule with a timetable and strategy to follow, for each class. Always practice schedule and mark all the dates for the submission of projects, assignments and tests and add any other relevant information. You can from this point on what they can do first and determined periods of time, you spend on specific tasks, meet deadlines. You can add a schedule attached flexible, but still.

2 – Remove distractions

While the key to success in education is good planning and adjustment of the time, is another important, the best environment for learning. Everyone has their own preferences in choosing a place of learning that work for them. Ideally, promote and share a very helpful in learning and your understanding. Just because there is no stimuli from the environment (or distractions such as cell phones, TVs or music disperse) to learn from it. If not, you can only find a place where you feel at ease learning not to lose valuable time. Organize and De-clutter your study to see the environment and is simple, the materials you need for learning.

3 – Stay focused

Maintain your concentration in class. Omission, so that your mind and will field are deflected. With his stay focused, you will find all information to keep during the lectures and discussions. In this process, you can also learn how to make better records. Notes is an important part of the learning process. It allows to keep your thoughts to the necessary information and a better understanding of the items provided.

In addition, focused hard work during their studies outside the classroom, because you need more. If anything you should remember what your opinion or suggestion drift in learning to block your mind. You can take a break and continue the spirit of what you should do to set, before returning to the study. We were still distracted when reading without understanding, what hardware you are capable, at the end go back and read the page again.

4 – The Hardest first study on this topic

It may be best to start by clicking on, which is relatively easy, and save a difficult issue for the last, because this is boring to do. However, to maximize your study time, you should to fight the hardest subject first. The reason for this is that it is easier to absorb information is difficult when you are mentally the best from your page. If you get the difficult topic of the first possibility, you know you’re in the air that the subject is facilitated. In this process, you will probably do more and keep your schedule.

5 – Class Visit

Entry into the class and your homework. Although seemingly simple, and you want to be surprised at how many students get used to it, start skipping class and try to make all information on this topic. Homework is your guide for future evaluations. If you regularly practice your mission, you can remember the important principles and ideas in my head and check for future studies is not very difficult. Try also check your notes after class to keep the content fresh in the memory. Most of the time learning a few hours a day is more effective and less time in a hectic cram session before an exam.

6 – Because Study breaks

A break of 10 minutes of study for every hour or so to spend learning is useful. The purpose of the study is a rest to allow your mind to absorb and process information block that you just learned before the next. There are times when you study some marathon session. During the moment it is important that you break. Continuing to burn for long periods of study sessions, what do you if you do better in education, too. Remember, as you pause time is important and how you spend your study breaks affect your entire study period.

* Is there a “power analysis to
* It is often the same fears (fear of being forgotten, or not)
* And therefore, as a production test is the best way to prepare

When I read to teach and learn how to deal with the strategy of repetition to the students to prepare for the midterm and final. I ask them to make their own tests with separate answer sheets. They are allowed to mention what it can think in terms of the analysis under certain guidelines, as it seems kind and number of questions. To encourage you to identify problem areas and to avoid the way “simple”, my students have somewhere 0-10 points on the overall quality of their analysis. The points are then added to the signs of their actual mid-term or permanently.

As they made their exams in the class, they change the review to a classmate. You can send books, if necessary, use during the training. When you’re finished, check their answers against the answer sheet provided, and there is a dispute about the correct answer, I settle the dispute. If she questions it knows missed, she said, save the questions and answers in their notebooks, are the subjects, their weaknesses and must be examined in detail clearly.

Preparing for the tests in this way serves several objectives:

1. By creating their own questions and answers, students study, in fact, they examine the materials and forced between what they think is no different, or important.

2. I know they should be encouraged to incorporate the intelligent questions and the students the elements of knowledge, instead of the simple and reduces test anxiety at a point “cushion” rewarded.

3. From an analysis of the classmates, the student another facet, which will be considered as an essential information into consideration.

4. To be allowed their books in the “narrative” should be used, in practice, such an embarrassing question of the research or, as they give the reasons for their answers.

5. With respect to the notes they can not meet, they make progress on issues requiring more time and effort.

Sure, there are not any behavior that we want to get our students to prepare for our exam?

My experience with this method is that students with the possibility of recurrence after sufficient learning more generally, as if left to themselves. Consequently, they suffer more hardship test and in general better test results than students who do not understand the practice.